Order Protecction

Every order at Bluestreak Crystals is fully covered by free Order Protection, our way of giving you complete peace of mind from the moment your order is placed until it arrives safely with you.

We know how frustrating it can be when something happens to your order, which is why we've partnered with Order Protection to ensure you're fully supported, no matter what. Your order is protected against:

📦 Loss in transit
💔 Damage during shipping
🚫 Theft after delivery
❌ Incorrect items
🔍 Missing items
⚠️ Defective products

And the best part? It's completely free with every order. ✨

✨ How Does Order Protection Work? ▾

If your protected order ends up lost, damaged, or stolen, the expert support team at Order Protection will help arrange a replacement or refund as preferred. Claims are reviewed within 1-2 business days of filing, so you won't be left waiting.

Need to file a claim? File one here or email hello@bluestreakcrystals.com if you'd prefer to chat to us directly.

⏰ When Should I File a Claim? ▾

The right time to file a claim depends on the type of issue:

🚚 Package Lost in Transit

For UK orders: Please wait a minimum of 7 days after the expected delivery date.
For international orders: Please wait a minimum of 14 days after the expected delivery date, as customs and international shipping can sometimes cause delays.
Claims must be filed within 45 days from the fulfilment date.

📦 Package Marked as Delivered (Stolen)

If your tracking shows "delivered" but you haven't received your order, please check with neighbours, household members, or alternative locations first.
Claims must be filed within 45 days from the fulfilment date.

💔 Package Arrives Damaged

Claims for damaged items require photos of the packaging and the affected items.
Claims must be filed within 30 days of receipt.

📦 Missing or Incorrect Items

Claims for missing or incorrect items must be filed within 30 days of receipt.

Need to file a claim? File one here. ✨

🚚 What If My Package Doesn't Arrive or Is Stolen? ▾

Order Protection provides full coverage if your package is lost in transit by the carrier or stolen after delivery. Please remember:

For UK orders, please allow a minimum of 7 days after the expected delivery date before filing a claim.
For international orders, please allow a minimum of 14 days after the expected delivery date.

Once these timeframes have passed, simply file a claim with your order details, and we'll investigate with the carrier and arrange a replacement or refund as quickly as possible.

As a small, family-run business, we'll do everything we can to track down your sparkle and get it to you. ✨

💔 What If My Package Arrives Damaged? ▾

Order Protection covers damage too! If your order arrives damaged, please take photos of the damaged items and the packaging they arrived in, and include these as evidence when filing your claim.

To report a damaged order, simply file a claim within 30 days of receipt with your order details and photos. We'll arrange a replacement or refund quickly.

If you'd prefer to chat directly, just email hello@bluestreakcrystals.com, we're always happy to help. ✨

📦 What If My Package Has Missing or Incorrect Items? ▾

Order Protection ensures you receive exactly what you've ordered. If your order arrives with missing items or contains any incorrect products, please file a claim within 30 days of receipt with your order details. We'll arrange for any missing items to be sent or any incorrect items to be replaced or refunded.

You can also email us directly at hello@bluestreakcrystals.com with your order number and details, we'll resolve it as quickly as possible. ✨

💷 Is Order Protection Really Free? ▾

Yes! Order Protection is included completely free with every Bluestreak Crystals order, no extra charges, no hidden fees.

It's our way of giving you complete peace of mind, so you can shop with confidence knowing your sparkle is fully protected from the moment you order until it arrives safely with you. ✨

📧 How Can I Contact You? ▾

If you have any questions about Order Protection or need help with a claim, you can always get in touch with us directly: